Advanced Site Selection Analytics – Knowing Your Customer
Successfully choosing a location for a new branch has become both more complicated and easier in recent years. Significant changes in how customers access banking services have upended the traditional metrics used to evaluate available sites. Basic traffic counts and... Read More →
Branches Should Be Educational, Entertaining and Social
The past ten years have seen a dramatic change in how customers use their financial institution (FI) branch. Online and electronic banking have forever changed what happens inside the branch, with activity at the teller stations dropping by more than... Read More →